Product Guarantee – We Offer a 30 Day Trial Period
IMPORTANT: Airtug, Inc & Dragger are not responsible for aircraft damage sustained when proper clearance is not maintained between the tug and the aircraft.
To assure clearance, aircraft components must receive extra vigilance to avoid damage.
This simply means that if, after assembling and following the operating instructions, the DRAGGER™ does not perform to your complete satisfaction, WE WILL HAVE IT PICKED UP AND RETURNED. YOU WILL ONLY BE RESPONSIBLE FOR ORIGINAL FREIGHT COST. WE WILL IMMEDIATELY REFUND THE ORIGINAL PURCHASE PRICE LESS FREIGHT COST ONCE RECEIVED AND INSPECTED.
A 15% restocking fee will apply for any returned purchases made through Affirm.
We warrant the DRAGGER™ (excluding engine) on a parts only basis for one year. Engines are warranted by the engine manufacturer for one year. All shipments outside of the U.S. are warranted the same except all freight and customs fees are charged additionally. Warranty excludes the cost of shipping.
Note: The Dragger™ needs to be returned in the same condition as it was received, less normal wear and tear of testing.
After 30 days, If a customer purchases a Dragger and it is not working out for whatever reason, they can return it and the price will be applied toward’s the purchase of an Airtug. If a customer orders an Airutg 6S or 6H, it can be returned and upgraded to an Airtug EL3S, EL3H, 10S or 10H and the original price will be applied towards the upgraded Airtug. However, the tugs (Both Airtug and Dragger) will need to be returned in the same condition as it was received, less normal wear and tear of testing. If not received in the same condition, additional charges will be applied for damages. For both the Airtug and the Dragger, the customer will continue to be responsible for the original freight.
General Dragger™ Policies
Product Delivery
We deliver products to any destination in the world.
Damaged Shipments
DRAGGER™ is not responsible for damaged or lost merchandise after it has been signed for by the customer. Please inspect all merchandise prior to accepting shipment and call us with questions or concerns.
Privacy
DRAGGER™ is committed to protecting online user privacy. In order to ensure your privacy, information DRAGGER™ collects through the DRAGGER.com web site at www.DRAGGER.com (“Site’) is used only in the manner and for the purposes described in this DRAGGER.com Privacy Policy (“Privacy Policy.”)
User Consent to Privacy Policy
Any person accessing, browsing, or otherwise using the Site, either manually or via an automated device or program, shall be considered a “User.” All Users are bound by the terms of this Privacy Policy. Users consent to the collection, use, and disclosure of personally identifiable User information (“Information”) pursuant to the terms of this Privacy Policy.
Information Collected from Users
DRAGGER™ collects the email address of Users that email a question or comment to DRAGGER™ or submit a customer review. DRAGGER™ collects the billing and shipping addresses, including relevant e-mail, phone and credit card numbers and expiration dates of Users who purchase a product from DRAGGER™ through the Site. This includes Users who register to become DRAGGER™ members. Through the use of “cookies” (For more information regarding Cookies, see below), DRAGGER™ may collect and store anonymous information relating to Users’ browsing patterns, including, for instance, the User’s browser version, site referral information, IP address, operating system, and other technical Site use information.
Cookies
The Site uses a feature of Internet Web browsers called a Cookie, which is a file that a User’s Web browser places on a User’s computer’s hard drive, to assign an identification code to the computer and to collect anonymous browsing information. On this Site, cookies are used in conjunction with session variables to track a User’s shopping cart and expire as soon as an order is completed or if a shopping cart sits idle for a lengthy period without being checked-out. DRAGGER™ does not use Cookies to retrieve Information about Users from a User’s computer unless the User knowingly and willingly provided such Information. For instance, Mountain Home Building Product’s cookies do not collect any Information and the cookies do not collect, store or contain any credit card information. You may set your Internet Web browser to notify you when you receive a cookie or to prevent cookies from being sent. If you prevent a cookie from being sent, you may limit the functionality DRAGGER™ can provide you when you visit the Site, especially when purchasing an item on the Site.
Use of Information
DRAGGER™ uses the Information collected from its Users to: Respond to Users’ questions or comments; Administer a User’s contest entry or entry in other promotional feature; Fulfill a User’s purchase request and notify Users of their order status; Provide Users with important functionality changes to the Site, new DRAGGER.com services and special offers from DRAGGER™ and reputable third parties that we think you will find valuable; and to mail an DRAGGER™ or third party catalog to you.
Updating or Deleting User Information
DRAGGER™ offers Users who have provided Information to DRAGGER™ an opportunity to review the Information provided to update or correct any errors. Users also can delete any Information provided to DRAGGER™ or make choices about whether to receive special offers from DRAGGER™ or any of our affiliates. To update or delete Information previously provided or to have your name removed from any mailing lists or other promotional distribution lists, go to http://www.DRAGGER.com, sign into your account, and edit your profile. You can also email us at info@DRAGGER.com and we will take care of your request for you.
Disclosure of Information to Third Parties
DRAGGER™ may disclose information about our Users to others if we have a good faith belief that we are required to do so by law or legal process, to respond to claims, or to protect the rights, property or safety of DRAGGER™ or others. DRAGGER™ may disclose Information to a third party in the event that another company acquires DRAGGER™ or part of its assets. From time to time, DRAGGER™ may share your Information with other companies in order to provide you with a special offer or promotion that we think you will find valuable. Unless you specifically tell us that you do not want to receive these special offers, we may share your Information.
Option to Limit Sharing with Third Parties
DRAGGER™ understands that Users do not want spam or junk mail from wicker furniture companies or Viagra marketers. We only share your Information with reputable companies who provide products or services that we believe interest our customers. All Users always can choose whether or not their Information is shared with other companies, and all Users can change their minds at any time. In order to make a choice, do the following: If you have an account with DRAGGER™, simply sign into your account at the Site and edit your profile. If you do not have an account with DRAGGER™ and do not want your Information shared with any third parties, send an e-mail to info@DRAGGER.com or call DRAGGER™ at 800 535 8640.
Linked Internet Web Sites
The Site may provide hyperlinks, which are highlighted words or pictures within a hypertext document that, when clicked, take you to another place within the document, to another document altogether, or may take you to a third party website not controlled by DRAGGER™. These hyperlinked third party websites may collect and disclose Information different than this Site. DRAGGER™ is not responsible for the collection, use, or disclosure of information collected through these web sites, and DRAGGER™ expressly disclaims any and all liability related to such collection, use, or disclosure.
Children
The DRAGGER.com Site is not directed towards children less than 13 years of age and DRAGGER™ does not knowingly collect any information from children less than 13 years of age through the Site.
Security
This Site has security measures to protect against the loss, misuse, and alteration of the Information under our control, including credit card information that is submitted to DRAGGER™. When Users place orders or access their account information, the Site uses secure server software (SSL), which encrypts all information Users’ input before it is sent to us. In addition, we do not store User’s credit card numbers in their online accounts so if someone obtains your account log in information, they will not be able to view a User’s credit card number. Thus, we have taken steps to protect the Information we collect from you from unauthorized access. Unfortunately, no system is perfect; therefore, DRAGGER™ makes no representations or warranties with regard to the sufficiency of these security measures. DRAGGER™ shall not be responsible for any actual or consequential damages that result from a lapse in compliance with this Privacy Policy because of a security breach or technical malfunction.
Sale or Acquisition
In the event that another company acquires DRAGGER™ or all or part of its assets, we reserve the right to include Information among the assets transferred to the acquiring company.
Applicable Law/International Issues
Information that is submitted to this Site will be collected, processed, stored, disclosed and disposed of in accordance with applicable U.S. law. If you are a non-U.S. User, you acknowledge and agree that we may collect and use your Information, as discussed above, outside your resident jurisdiction. In addition, such Information may be stored on servers located outside your resident jurisdiction. U.S. law may not provide the degree of protection for Information that is available in other countries. By providing us with your Information, you acknowledge that your have read this Privacy Policy, understand it, agree to its terms and consent to the transfer of such Information outside your resident jurisdiction. If you do not consent to the terms of this Policy, please do not use this Site, but if you have already provided us with Information, please contact us at info@DRAGGER.com and let us know how you would like us to handle such information.
Amendments to Privacy Policy
DRAGGER™ reserves the right to amend this Privacy Policy periodically. Any amendments made to this Privacy Policy will be considered effective ten (10) days after the amendments are posted on the Site. You should check the Site periodically to review the most recent Privacy Policy.
Contact Information
If Users have any questions about our services or Privacy Policy, please contact:
Mailing Address: DRAGGER™ c/o Customer Service
1350 Chester Industrial Parkway
Avon, Ohio 44011
email: info@DRAGGER.com
Phone: 800-972-5563